Shipping - Montivix

Last updated: May 2026

This Shipping Policy forms part of our Terms & Conditions and should be read in conjunction with them.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once processed, your order will be shipped to the address provided at checkout.

2. Shipping Time

Estimated delivery times depend on your location:

Europe: 5–10 business days
International: 7–15 business days

Delivery times are estimates only and may vary due to factors beyond our control, including courier delays, customs processing, and peak periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order value. All applicable charges will be displayed before you complete your purchase.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor your shipment.

5. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Delays

We are not responsible for delays caused by shipping carriers, customs clearance, or other circumstances beyond our reasonable control.

7. Incorrect or Incomplete Address

It is the customer’s responsibility to ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

8. Lost or Stolen Packages

If your package is lost in transit, please contact us at contact@montivix.com. We will assist in investigating the issue with the shipping carrier.

Please note that we are not responsible for packages marked as delivered by the carrier but subsequently reported as lost or stolen.