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Privacy Policy

Last updated: May 2026

At Montivix, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Company Information

This website is operated by Montivex OÜ, trading as Montivix, registered in Estonia. Montivex OÜ acts as the data controller for your personal data.

Company Registration Number: 17490480
Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, Estonia
Email: contact@montivix.com

2. Personal Data We Collect

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers such as payment gateways; we do not store full card details)
  • IP address, device information, browser type, and browsing behavior

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To manage your account and provide customer support
  • To communicate with you regarding orders or inquiries
  • To improve our website, products, and services
  • To send marketing communications (only where you have given explicit consent)
  • To detect, prevent, and investigate fraud or misuse
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

  • Your consent (e.g., for marketing emails and non-essential cookies)
  • Performance of a contract (order fulfillment and account management)
  • Compliance with legal obligations
  • Legitimate interests (such as improving services, analytics, and fraud prevention)

5. Sharing of Data

We may share your data with carefully selected third parties, including:

  • Payment processors (e.g., Stripe, Razorpay, PayPal)
  • Shipping and logistics providers
  • Website hosting and eCommerce platforms
  • Analytics and marketing providers (e.g., Google Analytics, Meta Ads)
  • Professional advisors (e.g., legal, accounting)
  • Authorities where required by law

All third parties are contractually obligated to protect your data and process it only for specified purposes. We do not sell or rent your personal data.

6. International Data Transfers

Your personal data may be transferred to and processed outside the European Economic Area (EEA), including in countries that may not provide an equivalent level of data protection.

Where such transfers occur, we implement appropriate safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or rely on other lawful transfer mechanisms under GDPR to ensure your data remains protected.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

  • Order and transaction data: retained for up to 7 years (for tax and legal compliance)
  • Customer account data: retained while your account remains active
  • Customer support communications: retained for up to 2 years
  • Marketing data: retained until you withdraw consent or unsubscribe
  • Analytics data: retained for up to 26 months

8. Your Rights

You have the following rights under GDPR:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to data portability
  • Right to lodge a complaint with a supervisory authority

You may exercise your rights by contacting us at: contact@Montivix.com

We aim to respond to all requests within 30 days, in accordance with GDPR requirements.

9. Obligation to Provide Data

Providing certain personal data is necessary to enter into a contract with us and to receive our products or services. Failure to provide this data may prevent us from fulfilling your order.

10. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized advertising.

We use the following categories of cookies:

  • Strictly necessary cookies (essential for site functionality)
  • Analytics cookies (activated only with your consent)
  • Marketing cookies (activated only with your consent)

Non-essential cookies are deployed only after you provide explicit consent through our cookie banner. You may withdraw or modify your consent at any time.

For detailed information, please refer to our
Cookie Policy.

11. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

12. Security

We implement appropriate technical and organizational security measures, including encryption, secure servers, and access controls, to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

13. Complaints

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where the alleged infringement occurred.

For Estonia, the supervisory authority is the Estonian Data Protection Inspectorate.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.