We process all orders within 1–3 business days.
Estimated delivery times:
- Europe: 5–10 business days
- International: 7–15 business days
Delivery times may vary due to customs or courier delays. For full details, please refer to our Shipping Policy.
1. What are your shipping times?
2. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link to monitor your shipment.
4. What is your return policy?
We offer a 14-day return policy from the date of delivery.
Items must be unused, in original condition, and with all tags attached. For full details, please refer to our Refund & Returns Policy.
5. Can I cancel or modify my order?
Orders can only be cancelled or modified before they are processed or shipped. Please contact us as soon as possible after placing your order.
6. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
7. Will I have to pay customs or import duties?
For international orders, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the customer.
8. Do you have a size guide?
Yes, a detailed size guide is available on each product page to help you choose the correct fit
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at contact@montivix.com within 48 hours of delivery. We will resolve the issue as quickly as possible.
10. How can I contact you?
For any questions or support, you can contact us at contact@montivix.com. We aim to respond within 24–48 hours.